Definition of Terms

• “Travoice” Refers to the online platform and service providing text translation and text-to-speech conversion using AI technologies and cloud services (such as Google APIs).
• “Translation Engine” Refers to a software or API that transforms text written in one language into text written in another.
• “User” Means any person who accesses or uses the service via the Internet, either with a trial account or a paid subscription.
• “Publisher” Refers to the legal entity responsible for operating and distributing the service online.
• “Hosting” Refers to the infrastructure or entity that provides the technical resources for making the service and its content (such as text or audio files) available on the Internet.

1. Scope of these Terms

• These Terms of Use define the rules and conditions for the use of the online services provided by Travoice to users via the Internet.

2. Ownership, Licensing, and Use

• Travoice is the designer, publisher, and owner of all pages, interfaces, and functions related to its online services and software products for translation and text-to-speech conversion.
• All interface components, methods, and designs are the exclusive property of Travoice. Translation engines and other components are owned by Travoice and its partners, and are protected by international copyright laws applicable in countries that are signatories to intellectual property agreements.
• The Travoice name, platform, and software are owned and operated by Travoice and are protected by applicable intellectual property laws.
• The User is authorized to use the online service solely for personal purposes and may not grant access or redistribute the service to others. Use of the service does not grant the User any ownership rights or software licenses.

3. Copyright of Texts and Generated Audio

• Before submitting any text to Travoice, the User must ensure that they are authorized to do so. The User must either be the author of the original text or have explicit written permission from the copyright holder. Travoice, the publisher, and the hosting provider are not responsible if this requirement is not respected.
• The User retains ownership of the texts they submit to the service. Travoice does not claim ownership over user-submitted content, translations, or generated audio files.
• Users are responsible for ensuring that they have the legal right to use, publish, or distribute any content they submit or generate using the service.

4. User Commitments

• The User agrees to use the service in full compliance with applicable international laws and the laws of their country, as well as with all provisions of these Terms of Use.
• The User agrees not to modify, alter, or reverse-engineer the Travoice platform, its interface, or any part of the service, nor to integrate the service into another platform or application, whether free or paid.
• The User agrees not to use the content of the service without its official interface, nor to hide or remove any logo, copyright, or branding elements, for the purpose of making the service available to unauthorized users.
• The User must ensure that submitted texts do not contain malicious code, viruses, or harmful software, and that submissions do not exceed the size limits defined by the service.
• The User undertakes to report any incorrect, inappropriate, or offensive translations or generated audio using the contact form available on the Travoice website.

5. Limited Liability of the Publisher and Hosting Provider

• The Travoice service is provided on an “as is” basis without any warranties of any kind.
• The publisher and the hosting provider do not guarantee that the service will fully meet the User’s expectations. This includes, but is not limited to, the quality of translations, accuracy of generated audio, preservation of formatting, processing speed, or other aspects.
• The responsibility of the hosting provider is limited solely to providing access between the Travoice platform and the User. The hosting provider shall not be held liable in cases of network failure, technical issues, or any other circumstances beyond its control. No guarantee is made that the service will be continuously available to satisfy all User requests.
• The User is solely responsible for assessing the quality, validity, and legality of the translations and audio files obtained through the service. These may only be used for personal purposes and in accordance with Article 3 of these Terms. The publisher and hosting provider cannot be held liable for any misuse of the processed content or for any resulting consequences, including but not limited to financial loss, data loss, or any material or immaterial damages.

6. Online Help, User Feedback and Suggestions

• A concise online help section is provided to Users regarding the features of the service. The publisher and hosting provider are under no obligation to provide additional technical support by mail, email, or phone.
• If the hosting provider, in agreement with the publisher, allows the User to provide feedback or suggestions, the act of submitting such feedback implies the transfer of all copyright to the publisher. By doing so, the User waives the right to claim compensation for any commercial use of their comments or suggestions. The publisher and hosting provider are not required to adopt, implement, or respond to any feedback or requests from the User.

7. Applicable Laws and Acceptance of These Terms

• By using the Travoice service, the User accepts these Terms and Conditions without any limitations or reservations.
• These Terms may be updated or modified from time to time without prior notice. Users are encouraged to review this page regularly to stay informed about any changes.
• These Terms are governed by the laws of Bulgaria. In the event of any dispute regarding their interpretation or enforcement, the competent courts of Bulgaria shall have exclusive jurisdiction.
• The duration of this agreement is directly linked to the User’s access to and use of the Travoice services or their results.

8. Privacy Policy

• Privacy Policy is available on the Travoice website and explains how personal data is collected, processed, and protected.

9. Subscriptions and Billing

• Access to certain features of Travoice may require a paid subscription billed monthly or yearly.
• Subscriptions renew automatically unless canceled before the next billing cycle.
• Users may cancel their subscription at any time through their account settings.
• Fees already paid are generally non-refundable except in cases of billing errors.

10. Acceptable Use

• Users may not use the service to generate illegal, harmful, abusive, or misleading content.
• Travoice reserves the right to suspend accounts that violate these rules.

11. Refund Policy

• We offer a 14-day refund policy from the date of the initial purchase.
• This policy applies to both monthly and yearly subscription plans.
• To request a refund, customers must contact our support team within the 14-day period and provide relevant account details.
• Refunds may be denied if the service has been significantly used, consumed, or abused during the refund period.
• Subscriptions can be canceled at any time. However, canceling a subscription does not automatically guarantee a refund.
• Users will retain access to the service until the end of their current billing cycle after cancellation.
• We reserve the right to refuse refund requests in cases of suspected abuse, fraud, or excessive usage.
• We may limit or restrict future access to the service for users who repeatedly request refunds or misuse the system.
• All refunds are processed in accordance with Lemon Squeezy’s terms and applicable consumer protection laws.
• Refunds, when approved, will be issued to the original payment method used during the purchase.
• Processing times for refunds may vary depending on the payment provider and may take several business days.